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TTEMSB – TERA Technique Engineering (M) Sdn. Bhd.
Refrigeration, Ventilation & Air Conditioning System Contractor
Our Policy
Quality Policy
The Management and Staffs of TERA Technique Engineering (M) Sdn. Bhd.is committed in meeting customer requirements and achieve total customer satisfaction through excellence in the following areas:
Workmanship Quality
Technical Competency - To achieve minimum “good” rating for all job completed for customers.
Service Quality
Timely Completion of Projects and Services - To achieve 99% success rate of having no client-requested re-work or claims for poor Technical Service provided.
Management Quality
Prompt Response and Service - To achieve 99% job completion in accordance to customer required date.
Safety, Health & Environment Policy
Obligations
Management is firmly committed to a policy enabling all work activities to be carried out safely, and with all possible measures taken to remove (or at least reduce) risks to the health, safety and welfare of workers, contractors, authorized visitors, and anyone else who may be affected by our operations.
We are committed to ensuring we comply with the Occupational Safety and Health Act 1994, Factories and Machinery Act 1967, Environmental Quality Act 174 and applicable Codes of Practice and Malaysian Standards as far as possible.
Responsibilities
Management
Will provide and maintain as far as possible:
- Safe working environment
- Safe systems of work
- Facilities for the welfare of workers
- Information, instruction, training and supervision that is reasonably necessary to ensure that each worker is safe from injury and risks to health
- Commitment to consult and co-operate with workers in all matters relating to health and safety in the workplace
- Commitment to continually improve our performance through effective safety management
Workers
Each worker has an obligation to:
- Comply with safe work practices, with the intent of avoiding injury to themselves and others and damage to plant and equipment
- Take reasonable care of the health and safety of themselves and others
- Wear personal protective equipment and clothing where necessary
- Comply with any direction given by management for health and safety
- Not misuse or interfere with anything provided for health and safety
- Report all accidents and incidents on the job immediately, no matter how trivial
- Commitment to continually improve our performance through effective safety management
- Report all known or observed hazards to their supervisor or manager
Application of this policy
We seek the co-operation of all workers, customers and other persons. We encourage suggestions for realizing our health and safety objectives to create a safe working environment with a zero-accident rate.
This policy applies to all business operations and functions, including those situations where workers are required to work off-site.